Terms & Conditions
These terms and conditions apply to all transactions made at www.petsupmarket.com
Please take time to read them carefully and note they do not affect your statutory rights.
Each time you place an online order with us you will be asked to agree to our current terms and conditions. Please ensure that you are familiar with these as they are subject to change at any time. If you disagree with any part of these terms and conditions, please do not use our websites. Enjoy your shopping experience with us and remember you can check and amend any errors on your order up until the moment you click the final ‘Place Your Order’ button.
After submitting your order, we will give you a unique Order Reference Number. At this stage this is just an acknowledgment of what you would like to purchase. Acceptance of your order and the creation of a legally binding contract between us will only occur when you receive an email to confirm payment has been received.
If for any reason we have to decline all or part of your order, we will contact you as soon as possible to let you know.
To help protect both you and us from fraudulent transactions we work with our payment processing partner to approve orders. This process may include information from credit reference and fraud detection agencies. Rest assured, we will always tell you if your payment details cannot be authorised for any reason and may invite you to pay by another method.
Payment Method and Prices
Payment can be made by Visa, Visa Electron, MasterCard, Delta and Maestro debit cards, PayPal and Apple Pay. For all orders, UK VAT is applied at the current rate of 20.00% (where items are Vatable).
All prices and charges on our website are shown in UK pounds sterling and are inclusive of any VAT payable. Your order total is the price of the products you have selected, plus the applicable delivery charge. Don’t worry, all costs, including any discounts will be clearly set out for you before you choose to submit your order. Delivery charges are calculated separately, you can find information on these along with any surcharges on ours. Shipping and Returns page.
All of our prices, offers and products are subject to availability and may change before we accept your one off order. All prices shown are inclusive of VAT (only where applicable) at the current rates and are correct at the time of entering the information onto the system. We reserve the right, however, to change prices at any time without notice to you. If something becomes unavailable, we will do our best to offer you an alternative item, simply call us on +44(0)1255442920 or email hello@petsupmarket.com.
We work hard to ensure that all the information on our site is accurate, however, occasionally mistakes can occur. If we discover an error in the price or description of a product you have ordered, we will let you know, so you can decide whether to cancel or continue with your order.
Product Availability
Unfortunately, some products from time to time may be out of stock. We aim to inform you of any out of stock as soon as possible after you have placed your order. We will hold these items on a back order if you wish, but despatch the rest of your order, you will not be charged for additional deliveries due to out of stocks.
Returns
If you change your mind, you have 14 days to return an unopened product, at your cost, for a full refund. Please return your items to:
3 Brunel Road, Gorse Lane
Industrial Estate, Clacton on Sea, Essex, CO15 4LU.
United Kingdom
For more information please see Shipping and Returns.
General
These terms and conditions and all transactions relating to this website are governed by English law and are subject to the non-exclusive jurisdiction of the English courts. We do not accept amendments to these terms and conditions. Your data protection rights are set out in our privacy-policy these terms and conditions only cover the www.petsupmarket.com website.
Any other websites which you link to, or were linked to petsupmarket.com from, are governed by their own terms and conditions. We accept no responsibility or liability for the content or operation of websites which are not under our control. We are required by law to tell you that sales can be concluded in English only and that no public filing requirements apply.
www.petsupmarket.com is an online shop owned and operated by Pet’s Up Products Limited, company registration no.08794360.
If you have any questions please email our customer services team: hello@petsupmarket.com
Or call +44(0)1255442920
(Monday –Friday from 9am -5pm)